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Bakker1219
Beginner

on ‎15-11-2025 10h32

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Message 1 of 3

BT8500

I have a BT 8500 advanced call blocker house phone.  We have moved to a new address and new phone number.  All my calls are now guardian protection even our contacts.  I tried to de-register the handset but I do not know the pin.  When I put in the system PIN 0000 it rejects it and I can not move forward.  I do not want my contacts to go through the call guardian process.  What should I do?

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imjolly
Distinguished Sage
Distinguished Sage

on ‎15-11-2025 11h01

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Message 2 of 3

Re: BT8500

this old post may help  https://community.bt.com/t5/BT-Devices/How-do-I-factory-reset-my-BT8500-Base-station-when-none-of-my...



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imjolly
Distinguished Sage
Distinguished Sage

on ‎15-11-2025 11h29

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Message 3 of 3

Re: BT8500

this is a customer help customer forum and your post does not go to BT  if the suggestion in the link does not help then you can phone the helpline number



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