Bt equipment returns

[Ronlaid]

I returned all my Bt equipment in a box using the plastic envelope supplied. 3kgs weight.27/3 I have proof of posting etc.

they confirmed receipt of one of the items 29/3.I put all the  items in the one box.

I am now receiving messages to say they have not received anything and I may be charged.

spoke to an advisor but this did not help.

can you help?

[NeilO]

Hi @Ronlaid welcome to the community, I'm sorry you're still being chased for the return of the equipment. I'll send you a private message so you can contact the moderation team with your details and we'll be able to help you get this sorted.

Thanks

Neil

[Ronlaid]

Thank you for your reply.I look forward to receiving the private message from you as you suggest with your advice in resolving this issue

r

[JohnC2]

Hi @Ronlaid, I can see you've already replied to the PM and are in our queue. One of the team will be in touch with you later today.
Cheers
John

[NeilO · Accepted solution]

@Ronlaid Thanks for getting in touch with your details, I've marked all the equipment as returned.

Thanks

Neil

[Ronlaid]

Thank you so much for your help

r