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RibenaTina
Beginner

on ‎29-12-2023 19h18

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Message 1 of 4

Factory reset

How long does it normally take to do a factory reset it’s been going on for over half an hour now.

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3 REPLIES 3
Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎29-12-2023 19h29

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Message 2 of 4

Re: Factory reset

@RibenaTina 

Welcome to this user forum for BT Retail phone and broadband customers.

You will need to specify which BT device you are trying to factory reset.

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licquorice
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Distinguished Sage

on ‎29-12-2023 19h49

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Message 3 of 4

Re: Factory reset

None should take longer than a few seconds

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gg30340
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Distinguished Sage

on ‎29-12-2023 19h54

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Message 4 of 4

Re: Factory reset

Why were you doing a factory reset? Do you have a problem and if so if you explain what it is the forum users may be able to assist you in resolving it.

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