- Giving it a couple of days doesn't resolve it though as the issue remains for others. BT customer service, customer support and technical support makes Virgin Media look good - something I never thought I would ever be saying.
Colour me totally not impressed as my install was over 2 weeks ago and I've had nothing but bad service and support since. (Openreach were flawless by the way as always - thanks)
BT processes and staff conduct has been so lacking that it is clear to see that the company as a whole genuinely doesn't give a...
Edit: Just called UK BT got Ireland and they advised they have no process to follow regarding potentially bad firmware so all they are going to do is send out new hardware.
They did say that they could see some kind of issue with the hub from their end so looks like bad firmware = new hub...
Does this mean we will all be on a constant loop of 'hub updates to bad firmware and ruins hub' repeatedly?
Why they don' t even have a process for firmware caused issues is beyond me.
