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Andrew600
Contributor
920 Views
Message 71 of 151

Re: Issues post firmware upgrade home hub 2

Not quite everyone @pmosb 

Try as I might I’ve been unable to provoke it into anything unusual so far. At the moment it’s  downloading a movie to Sky Q, streaming to the tv in uhd, streaming a shopping channel on an iPad, and composing this reply all without any issues…..touch wood!

If it hadn’t been for wondering about the change to the hub manager UI this morning I wouldn’t even have sought out this thread.

I know seemingly irrelevant info can some times give valuable clues, so in case it helps, I only have 8 devices connected, 2 by Ethernet and 6 by Wi-Fi. 4 devices active at any one time is as high as it gets normally.

Perhaps it’s those with more demanding households that are struggling??

 

pmosb
Contributor
916 Views
Message 72 of 151

Re: Issues post firmware upgrade home hub 2

@Andrew600  What Mode are you on? 1,2,or 3?  Have you both 2.4 and 5 GHz enabled?   or only one.?  Do you have Smart Setup OFF? do you have smart switching off?  do you have a BT disc? and what version firmware are you on? 

BT Smart Hub 2 + BT Disc on full fibre 150Meg Halo FTTP
Macs and iphones, plus alexa, YouView box, Amazon Fire TV, Apple TV+
CFP project lead.
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pmosb
Contributor
907 Views
Message 73 of 151

Re: Issues post firmware upgrade home hub 2

@Mwallwork   Your original post refers to Home Hub 2.  Your tags say Smart Hub.  To prevent confusion - which hub are we all talking about?

BT Smart Hub 2 + BT Disc on full fibre 150Meg Halo FTTP
Macs and iphones, plus alexa, YouView box, Amazon Fire TV, Apple TV+
CFP project lead.
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barnpiece
Recognised Expert
907 Views
Message 74 of 151

Re: Issues post firmware upgrade home hub 2

No problem here either. I have 3 devices on Ethernet, 4 devices at 2.4 GHz and 3 devices at 5 GHz.

The wireless devices include 2 security cameras, 2 Google Home speakers, Learning thermostat, mobile phone and a printer. It also has two Digital phones on DECT.

Richard

 

 

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Mwallwork
Aspiring Expert
894 Views
Message 75 of 151

Re: Issues post firmware upgrade home hub 2

It’s a BT smart hub 2. Since updating I’ve switched the 5ghz channel back on as I originally left it off as had a sonos that had trouble with it. I’ve not had any trouble for over a week now

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Andrew600
Contributor
893 Views
Message 76 of 151

Re: Issues post firmware upgrade home hub 2

@pmosb 

Firmware updated to V33 overnight 19 April

2.4 and 5GHz are both active and locked to my preferred channels to avoid clashing with channel 36 that Sky Q uses.

Smart set up has always been switched off.

I don’t have any discs.

HTH.

edit, missed one. It’s on mode 1

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pmosb
Contributor
889 Views
Message 77 of 151

Re: Issues post firmware upgrade (dayglow UI) Smart Hub 2

@Mwallwork. Thanks. Can you amend your original post heading to state Smart Hub2?

BT Smart Hub 2 + BT Disc on full fibre 150Meg Halo FTTP
Macs and iphones, plus alexa, YouView box, Amazon Fire TV, Apple TV+
CFP project lead.
wellen
Aspiring Contributor
764 Views
Message 78 of 151

Re: Issues post firmware upgrade (dayglow UI) Smart Hub 2

Update: Hi all,
I've had a PM from forum staff asking for more info and have just responded via PM.
Here's hoping someone realises they done goofed regarding the firmware.
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torkus
Aspiring Contributor
728 Views
Message 79 of 151

Re: Issues post firmware upgrade (dayglow UI) Smart Hub 2

Hi

I've also noticed my wifi dropping and reconnecting. I have the My BT app and have noticed that my devices switches from 5ghz to 2.4ghz.

So I suspect latest firmware is unstable and needs to be fixed.

 

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Mwallwork
Aspiring Expert
715 Views
Message 80 of 151

Re: Issues post firmware upgrade (dayglow UI) Smart Hub 2

Doesn’t seem to let me now 

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