Issues post firmware upgrade home hub 2

[wellen]

Currently at my neighbours testing... seems fast.com tests it is happening still - she's getting a few hundred Kbps download speed quite often on the tests.

[wellen]

Back at mine zoom call dropped abruptly after about 2mins and doing fast.com tests getting download showing 100s Kbps repeatedly - such an easy fault to reproduce should be no problem for Hub team... maybe worth just going back to version 27/29 and comparing diffs as 30/31/33 are no good.

[Ash007]

And we are back to v33.

Replacement router was on v27 which upgraded to v31 and all day yesterday connectivity was fantastic bar a handful of dropouts.

Over night it has upgraded to v33 and we are back to dropouts or web pages taking too long to respond.

Is there any team I can contact to assist with this?  If I keep calling the usual tech support, even though call notes mention the engineer and symptoms all they can seem to advise it to either restart hub and ONT and that the line is fine.  We know the line is fine and they cant see past the dropouts on the hub technical logs which is now constant.

SO far this morning

10:19:35 22 Apr. SIP WAN DOWN
08:42:15 22 Apr. SIP WAN DOWN
06:43:31 22 Apr. SIP WAN DOWN
06:29:24 22 Apr. SIP WAN DOWN

My service is unusable.

[Les-Gibson]

@Ash007 

Have you checked Smart Setup is off as per my message 94?

[Ash007]

@Les-Gibson 

yep smart setup is off, navigated to the link after entering password.

[Les-Gibson]

I also have FTTP and my event log makes very few references to the SIP interface and when it does it's mostly "SIP Registration - success".

I'm guessing that the SIP interface is the connection to the ONT, in which case have you tried another cable from the ONT to the hub?

[Keith_Beddoe]

SIP refers to the Digital Voice connection.

https://en.wikipedia.org/wiki/Session_Initiation_Protocol

[Les-Gibson]

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@Keith_Beddoewrote:

SIP refers to the Digital Voice connection.

https://en.wikipedia.org/wiki/Session_Initiation_Protocol

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Cheers @Keith_Beddoe 

I assumed it to be Simple Interface Protocol

[Ash007]

In that case there are these entries that I filtered on,

10:19:37 22 Apr. PPP: IPCP up
09:27:14 22 Apr. PPP: IPCP up
08:42:19 22 Apr. PPP: IPCP up
07:49:56 22 Apr. PPP: IPCP up
06:43:36 22 Apr. PPP: IPCP up
06:29:32 22 Apr. PPP: IPCP up
01:42:43 22 Apr. PPP: IPCP up

10:19:31 22 Apr. WAN connection WAN1_INTERNET_ETH disconnected.[ERROR_NO_CARRIER]
08:42:13 22 Apr. WAN connection WAN1_INTERNET_ETH disconnected.[ERROR_NO_CARRIER]
06:43:29 22 Apr. WAN connection WAN1_INTERNET_ETH disconnected.[ERROR_NO_CARRIER]
06:29:22 22 Apr. WAN connection WAN1_INTERNET_ETH disconnected.[ERROR_NO_CARRIER]

10:19:24 22 Apr. PPP: IPCP down
08:42:06 22 Apr. PPP: IPCP down
06:43:22 22 Apr. PPP: IPCP down
06:29:20 22 Apr. PPP: IPCP down

10:19:38 22 Apr. WAN connection WAN1_INTERNET_ETH connected
09:27:14 22 Apr. WAN connection WAN1_INTERNET_ETH connected
08:42:20 22 Apr. WAN connection WAN1_INTERNET_ETH connected
07:49:56 22 Apr. WAN connection WAN1_INTERNET_ETH connected
06:43:37 22 Apr. WAN connection WAN1_INTERNET_ETH connected
06:29:33 22 Apr. WAN connection WAN1_INTERNET_ETH connected
01:42:45 22 Apr. WAN connection WAN1_INTERNET_ETH connected

[Les-Gibson]

Can you see a line such as the below in your event log around the time of the failures and if so do you see actual IP addresses where I have substituted red italics?

DoS(UDP Loopback): IN=ppp0 OUT= MAC= src={Source IP Address} DST={Your Hub IP Address}LEN=29 TOS=0x10 PREC=0x00 TTL=112