Kit return request

[dnewitt]

I have recently added Complete Wifi to my broadband account but have received an email asking for the Smart Hub to be returned. I only received an extender disc not a replacement router so have nothing to return.

If I don't return anything will I be charged?

[Carlusha]

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@dnewittwrote:

I have recently added Complete Wifi to my broadband account but have received an email asking for the Smart Hub to be returned. I only received an extender disc not a replacement router so have nothing to return.

If I don't return anything will I be charged?

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Check your MyBT orders to see what is going on. BT may have sent you a new SmartHub2 which you haven't yet received.

[dnewitt]

Hi,

Thank you for your reply, I have checked the order and it only states to receive a wifi disc, but is expecting the router to be returned, see screenshot below.