Line Cord Error, please check with Premium Phone Trio

[JohnC2]

Hi @lesleyp118, keep us updated and if you need more help to get this fixed we'll be happy to help.

Cheers

John

[lesleyp118 · Accepted solution]

Well, whatever it was, BT have magically fixed it from afar, and we now have working phones 😃. No explanation as to what it was, or whether it's likely to happen again . But if it does, I will report it immediately rather than consider it might be a fault with the handsets and waste so much time 😁

Thanks to all of you who gave me help and suggestions along the way. 🙏

[Keith_Beddoe]

It was most likely faulty equipment in the exchange, its all getting old and worn out, hence the move to BT Digital Voice.

[JohnC2]

Hi @lesleyp118, thanks for the update and good to know you're not back in service 🙂

Cheers

John

[Camerashy]

I have the same problem and have reached the same stage where an Engineer should be coming out on Monday. The Master Socket into the house is like number 6 in the previous diagram.

I first had this issue over a week ago and it rectified itself overnight but returned last Monday BT say there are no issues in the area.