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Message 1 of 12

Master socket 5c moving?

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Hi there. 
Total novice so reaching out and apologising for my simple questions!

I am in the process of moving into a property. It has a master socket 5C in the kitchen. This socket is a little low and will interfere will my planned kitchen renovations. 
A couple of questions:

The old resident didn’t have the internet, so I assume the house is already connected and internet ready (so to speak)?

Who do I contact about moving the socket? Ideally I’d like it in the lounge. I can’t seem to find any contact details or who to contact to do this!

Any help is gratefully received!

 

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Message 2 of 12

Re: Master socket 5c moving?

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Your service provider can arrange this.

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Message 3 of 12

Re: Master socket 5c moving?

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Thank you for the reply


So if I’m not a BT customer, would it be Vodafone, for example, who move the BT socket? I thought it was the property of BT and no one but them could move it?

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Message 4 of 12

Re: Master socket 5c moving?

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It's the property of Openreach, and your provider can ask them to move it. There would be a charge for this, which you should be told beforehand.

 

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Message 5 of 12

Re: Master socket 5c moving?

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Thank you so much. 

I contacted the provider and they said to contact a local electrician to move it. They would only do a ‘lift and shift’ if it were damaged. Which it isn’t. I’d just like it moved to a different room. 

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Message 6 of 12

Re: Master socket 5c moving?

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That`s a bit odd, as BT Retail can raise an "Internal Shift" order with Openreach, for their customers. Its costs about £130.

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Message 7 of 12

Re: Master socket 5c moving?

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Hi did you get any joy with moving your master socket I need to have mine moved ? 

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Message 8 of 12

Re: Master socket 5c moving?

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Not at all! Good luck!

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Message 9 of 12

Re: Master socket 5c moving?

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That’s a shame thanks 

 

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Message 10 of 12

Re: Master socket 5c moving?

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Just go to local paper and get a telecom engineer and they will move socket cheaper than openreach and probably quicker as well



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