Mini hub not working with EE

[neatetown]

With BT I had broadband of about 50mb, Digital Voice, BT Halo 3 and a mini hub-backup. BT emailed to renew my package which I did for £2 less pm. At the same time I was moved to EE. This seemed seamless.

I was a satisfied customer until I checked to see if the mini-hub backup worked. No it did not connect like it did previously when WiFi was out for a time. I would be grateful to learn what to do next.

Thanks in anticipation.

[Keith_Beddoe · Accepted solution]

@neatetown 

You need to post on the EE forum now you have moved to EE.

https://community.ee.co.uk/

Thanks

You could have stayed with BT Retail.

[neatetown]

Thanks.

[chrisjp]

It seems that BT's telephone agents are all on commission that gets paid to them when they migrate customers over to EE. Staying on BT Retail appears to require customers to raise this themselves and insist upon it with the Agent.
Conversely, when I went online to renew my BT contract, following the "great deals" web address that was sent to me in a letter, I faced no such pressure and the only option was to stay with BT Retail - albeit the "great deal" turned out to by only £1/month cheaper than my current deal, and still subject to routine increases every March!