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Message 11 of 15

Re: Phone showing International calls

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It would appear his post had disappeared well on my end. But it basically said thanks for raising this issue and send him the landline number and they will look at it. I didn't do that, I'll just ring bt at somepoint I think. When that will be idk. 

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Message 12 of 15

Re: Phone showing International calls

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Hi, @BAM13 Robbie's post has been taken down, he was asking for details to help us raise a case to get this investigated. We have received sufficient information to submit a case with our network team and we didn't want to inconvenience any other community members by leaving the post visible.

We have since received an update to acknowledge the caller display issue in the Norfolk area and it's estimated that it will be fixed by tomorrow evening. In the meantime, I'm sorry for any inconvenience caused.

Thanks

Neil

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Message 13 of 15

Re: Phone showing International calls

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Thank you for the reply - sometimes feel messages get lost in the 'ether' and having never used this Forum, or any other, I don't really know how things work.  Gimme a spreadsheet  or a database any day!

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Message 14 of 15

Re: Phone showing International calls

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Thank you so much, you have just saved me a long phone call with bt. 

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Message 15 of 15

Re: Phone showing International calls

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All fixed now. Thanks very much first sorting it 👏