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Message 81 of 110

Re: Premium & Whole Home Wi-Fi 6 SGAB/C20832C Early Adopter now live

@foz 

Thanks for that info, my router won’t configure to that number but have selected the max within its current firmware which is 604800:

B165E911-E91F-4354-BF5D-E0347D954D11.jpeg

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Message 82 of 110

Re: Premium & Whole Home Wi-Fi 6 SGAB/C20832C Early Adopter now live

@Kev2021 That’s how mine went on Wednesday…. The app would reset them but would return to the same state  as per my earlier post (2x Red discs) only a power cycle followed by an Ethernet based sync would recover them.

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Message 83 of 110

Re: Premium & Whole Home Wi-Fi 6 SGAB/C20832C Early Adopter now live

Thanks - I have manage to get at least some of the units accepted for return now 🙂 

 

The problem this brings is what to replace it with! 

 

With its web interface, triband, and static IPs the BT kit has a great feature set, just unreliable implementation. 

I'll do some searching for functional equivalents....

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Message 84 of 110

Re: Premium & Whole Home Wi-Fi 6 SGAB/C20832C Early Adopter now live

Another day, another another problem….

The app suggesting all three discs are up, yet the satellite discs are actually showing red, all devices are connected to the primary (Hallway) which is working but not for all devices, IoT devices for example are all unable to see the net 🤷‍

Please BT, all we want is a working and reliable product, you’ve got our money it’s the least you can do 😳

EDF058AA-A377-492B-A088-6683368F927B.jpeg

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Message 85 of 110

Re: Premium & Whole Home Wi-Fi 6 SGAB/C20832C Early Adopter now live

I would get bt to look at the logs.
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Message 86 of 110

Re: Premium & Whole Home Wi-Fi 6 SGAB/C20832C Early Adopter now live

Indeed @foz I’ll try and call them later this afternoon to see if there is anything they can suggest…
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Message 87 of 110

Re: Premium & Whole Home Wi-Fi 6 SGAB/C20832C Early Adopter now live

You maybe better getting a forum mod to arrange for the development team to look at them, i think you would stand a better chance of getting it looked at and hopefully a fix for your issue.

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Message 88 of 110

Re: Premium & Whole Home Wi-Fi 6 SGAB/C20832C Early Adopter now live

MarrayB is on the case @foz

I’m also going to ‘risk’ doing a firmware upgrade shortly to see if I can get any stability with you parameters set. Apparently roll-back is currently held at 822C so worst case I can return to where I am 🤞
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Message 89 of 110

Re: Premium & Whole Home Wi-Fi 6 SGAB/C20832C Early Adopter now live

I have just clarified with MurrayB a few points regarding my setup that BT requested.

Still going strong here 14 days uptime now.

bt-14.jpg

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Message 90 of 110

Re: Premium & Whole Home Wi-Fi 6 SGAB/C20832C Early Adopter now live

OK @MurrayB - Just completed the firmware to SGAB208326 

Keep EVERYTHING crossed …. And then just as I type this within the first 15 mins I’ve just had the primary disc reboot and both slave discs have not gone solid red and are not recoverable.  I’ll wait to see if they ‘heal’ before i do my anything!  Thank goodness this iPad is on 5G 

 

For the avoidance of doubt, my ASUS RT-AC87U DHCP server setting lease time is set to its max which is 604800.

Are there any other recommended settings as per @Foz comments? 

Assuming it doesn’t heal then I’ll also try a full network reboot coming from the APP, then a factory reset (w/out restore just in case!), before I revert to 822C… 

🤞

 

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