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Problem Pairing 2.4GHz Smart Home Device with BT Smart Hub 2

Hi,

 

I have some smart new WiFi radiator elements which I am trying to pair with my iPhone SE via the home WiFi which is BT Smart Hub 2.  

The WiFi Radiator elements only function on the 2.4GHz band and will not pair.  It is suggested to resolve the problem if you have a dual band router like the Smart Hub 2 that you split the bands and rename 2.4GHz network with a separate SSID from the 5.0GHz network so so can force your phone and the Smart device to connect to the 2.4GHz band.

However on the Smart Hub 2 I cannot see how to set up the 2.4GHz band with a separate network SSID from the 5.0GHz band.  This was possible on Smart Hub 1.

Has anyone encountered this issue and found a solution?

Has BT got a technical solution to this issue?

Thanks for Help

Mike

 

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Message 2 of 3

Re: Problem Pairing 2.4GHz Smart Home Device with BT Smart Hub 2

@MikeOnTheMead11 

Disable the 5GHz band first.

See this post https://community.bt.com/t5/BT-Devices/Disabling-5Ghz-on-the-Smart-Hub-2/m-p/1992466

Make sure your iPhone connects to the 2.4GHz band.

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Message 3 of 3

Re: Problem Pairing 2.4GHz Smart Home Device with BT Smart Hub 2

There are countless posts on the forum regarding this.

Simply disable the 5Ghz Wifi in the hub until the Smart device has connected and then re-enable the 5Ghz signal once connected.

The problem lies with the Smart devices, not the hub. Properly specced devices have no problem with both bands having the same SSID.

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