As with many countless people on here it seems BTs tracking of returned items is simply farcical. I returned my (old 4k box) many moons ago and stuck the receipt from Royal Mail on the fridge. It’s still there. So BT please tell me why you’ve sent me about 10 messages saying “ you haven’t received my kit” when its well past the 3 weeks stated. You now say you’ll charge me 60 pounds for an old faulty box I sent you and when that I’ve followed your instructions to the letter and yet in my January bill in a cost of living crisis you want to still charge me this. I eve.ln sent you another bloody box which was lying around which you didn’t even need back anyway but presumably I thought they were being recycled I’d thought I’d do the sensible thing! How wrong I was! For having my broadband , TV, phone for nearly a decade the standards really seem to be slipping and I’ll certainly be considering going else where unless you can resolve this!!
