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Message 1 of 4

Return old equipment

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I have 2 old BT hubs, a 4 and a 6 that are just collecting dust now. I have rung BT 150 many times to return this equipment because I don't want to pollute the environment with it by throwing them away, but get stuck in a queue every time. This forum appears to be the only way to contact BT other than by phone. Hopefully they might see this and respond. 

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Message 2 of 4

Re: Return old equipment

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Just take them to your local recycling centre or have a read through this link.

https://www.bt.com/help/tv/how-to-return-and-recycle-your-bt-broadband-hub-and-bt-tv-box-fo

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Message 3 of 4

Re: Return old equipment

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Hi @atrst58a, sorry you were unable to get a returns bag when you called in. 

If you need a returns bag I've sent you a Private Message so you can get in touch with Mod team for help with this. We're very busy at the moment so it will take a few days to get to you.

Cheers

John

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Message 4 of 4

Re: Return old equipment

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I also contacted consumer_resolutions@bt.com and they resolved this issue.
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