I have received an email requesting a Minihub to be returned, but when I log into MyBT, I am not able to find " Return your BT kit" anywhere in ordernto get the white returns bag and labels.
How can I proceed with this request?
Thanks in advance
Welcome to the BT Community and thank you for your post!
Sorry for the problems you're having locating where to arrange a returns kit to send back the Mini Hub. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages
I was sent a mini hub when my fibre went pear shaped
In the box was a returns label to return it when requested by BT
Interestingly the address label was for a different address from the normal returns label which I had received in the past
I sent the mini hub back a few days ago and within 4 days had an email from BT saying they had received it