Returning Kit

[serialm]

Hi

I've cancelled my account and keep getting emails from BT telling me that time is running out to send my kit back. The first bag / postage label didn't arrive. I have clicked on the "Return my kit" option to request another, and that hasn't arrived. I tried to call the support desk and it said wait times were over 20 minutes, and it says I can not reply to the email telling me to get it sent back.

I don't really want BT to take the £190 they are looking for - can anybody point me in the right direction to make this work?

Thanks

Steve 

(Edit - I did post this on twitter as well, and somebody has got back to me on there - hopefully all good)

[DanielS]

Hi @serialm,

Welcome to the Community.

Thanks for taking the time to reach out to us. I am sorry that you weren't able to get the help that you needed originally.

I've checked in with my colleagues on the team on Twitter and I believe Lizzie sorted this for you as you pointed to in your edit.

I hope you have a great day.

Thanks
DanielS