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Rachel_97
Beginner

on ‎21-01-2022 9h26

683 Views
Message 1 of 2

Returning kit

Hello, 

I Have recently gone into fibre and had to return my halo box as no longer needed, I posted it in December 2021 and I am now being charged  £30 for not returning it even though I have. I have no proof of postage or tracking available but surely BT should if they sent me the packaging to send it back in? 
I don’t know what to do as can’t really afford to pay the extra and have posted the halo so stuck on options now. Do I Just have to pay the fee even though I’ve done what they said? 

thanks, Rachel 

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1 REPLY 1
NeilO
Moderator-Retired

on ‎23-01-2022 10h14

645 Views
Message 2 of 2

Re: Returning kit

Hi @Rachel_97, welcome to the community and thanks for posting, I'm sorry to see you're still being chased for the return of the kit after sending it back to us. I've sent you a private message so you can get in touch with the moderation team and we'll be happy to help.

Thanks

Neil

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