Returns Label

[TrulloForno]

I need to return my old Hub (I have had a new BT hub installed) and I also need to return my BT TV box (never used). Despite spending an hour on the website, I cannot find any information as to how I return these items. 

Please can I have a returns label and a bag?

I see many people have posted in the forum that they have also been unable to find this information. Why is BT making it so difficult for us to return items I wonder? 
Thank you 

[imjolly]

just phone CS 03301234150 and request returns bag

[TrulloForno]

OK, I will do

[TrulloForno]

Customer Service is 0800 800150. The number in the reply above is listed as being part of a 'scam' when I searched it on Google, so I am not sure that's an option I want to follow to return my goods. 

[imjolly]

0800800150 or 03301234150 are both  genuine BT CS numbers

[DavidM]

Hi @TrulloForno and thanks for posting.

@imjolly advice is good but if you aren't happy to call 150 I can arrange the returns for you. Check your inbox for my message and drop me a reply if that suits.

Cheers

David

[licquorice]

@TrulloForno Do you seriously think that a forum CL would post a non genuine number?

CS have recently changed their number and the 0800 800150 number will eventually be discontinued