SH2 firmware update has stopped

[The_Bin_Man]

I have a SH2 at another house which is also supplied by BT but the hub just won't update.  It's stuck on a firmware from end of 2020 (v0.24.xxxxx) however firmware with SH2 at this house is fine and running on latest (v0.37.xxxx).

Is it possible to PM with the serial number for the lazy updating SH2 and push it through?

Thanks. 

[licquorice]

Is the hub powered and connected 24/7 or is it only intermittently connected?

Try swapping the hubs and see if it updates at the good address.

[The_Bin_Man]

Thanks for your reply.

Both hubs are powered on 24/7.  

The idea of using the good address had crossed my mind but unfortunately the practical reality of this means it just isn’t possible.

I was hoping that an alternative route via BT community forum moderator could do the trick.  Happy to supply the BT account number at the other address so checks can prove who supplies the phone/internet.

[Les-Gibson · Accepted solution]

Have you tried doing a factory reset

[The_Bin_Man]

Did exactly that and 2mins later new firmware download was complete and then it restarted itself with the update completed.