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Message 1 of 7

Sent my Bt box pro

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I just went into my on line BT bill and I am being charged £87 for my monthly charge which normally is £57 and they are saying that they are still waiting for my BT Box Pro to be returned I have already sent it back and Royal Mail have said that it was delivered and they have not taken the £30 off my bill.

Thanks

Lornagg

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Message 2 of 7

Re: Sent my Bt box pro

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Hi, @lornagg when did you return it? It's currently taking 3 or 4 weeks to process the returns, so the charge will be automatically refunded once that's logged.

Thanks

Neil

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Message 3 of 7

Re: Sent my Bt box pro

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Hi Neil
The extra charge is for a connection fee which they said that I wouldn't be charged for at the time that an engineer would be sent out to connect the BT Box to my tv.

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lornagg
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Message 4 of 7

Re: Sent my Bt box pro

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Hi Neil
Was picked up by Royal Mail on the 19th April 2023.
Thanks
Lornagg
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Message 5 of 7

Re: Sent my Bt box pro

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Hi @lornagg,

Thanks for the reply. I can check what's going on with the extra charge. Check your inbox for my message and drop me over a reply with the details.

Cheers

David

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Message 6 of 7

Re: Sent my Bt box pro

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Hi David

BT have informed me that they have received the BT Box Pro today.

Thank you for your help

lornagg

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Message 7 of 7

Re: Sent my Bt box pro

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That £30 extra on my bill was not for the Box apparently it was for the BT engineer that came on the 6th April 2023 to set me up which they told me that they wouldn't be doing when I spoke to someone.

Thanks
lornagg
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