Smart Hub 2. Have to restart at least once a week because DNS Servers stop responding.

[gg30340]

---

@Raymondo999 wrote:

Thanks, it was on, didn't know it even existed on my account.
I'll try that and see how it goes. 

You know of this causing problems in the past?

---

Yes.

[Paulss]

Hi. I have been having the same problem for years. Being unable to talk to anybody in BT who had a clue about basic networking, in desperation I got BT to replace the hub with a new one. I still get the issue approximately every 10-15 days where all connected devices suddenly fail to resolve DNS addresses and I have to restart the BT hub to fix it.   

Did turning off Web Protect make any difference to you?

Thanks

[MiteBe]

I have exactly the same problem, not every week, more like once a month but it's pretty consistent. And I suffer exactly the same problem as the original post. There are no "DNS" entries in the technical log and nothing else is implying a problem. The link was clearly up as I was having no problem in my conference calls but everyone else in the house had problems. (Blue lights on the hub, could ping servers around the world, nothing in the log)

I'm suspecting it's either the Hub having some sort of problem (memory leak ???) or the DNS severs are not responding. I would've thought it would be front page news if the BT DNS servers stopped working, so I strongly suspect the Hub is having some sort of fit/memory loss.

This has happened many times and when I did report it out of mischievousness to see what troubleshooting took place then end result was nothing could be seen (at either end) and I was instructed reboot the hub....and it all came back.

[Raymondo999]

I managed to fix this by turning off IPv6 in the router.
Not a great fix but it worked for me and I haven't had to restart it since.

[Raymondo999]

I also had Web Protect OFF. Maybe that also helped.
But it didn't work on it's own, turning off IPv6 was the only thing that worked fully.