Smart Hub 2 Update 16/10/22

[johnld]

Hi

I am on fibre to house and overnight BT did an update to my SH2 hub

Although I have a good connection this morning the consequence of the update was that my devices that were connected to my Halo 3 discs had lost their connection 

So I have now had to pair  them again to the discs

Has anyone else had this problem?

Also is there a workaround to avoid this in the future?

John

[VeteranISPUser]

Hi @johnld   This is normal,  your devices connect to the best signal at the time of the reboots following the updates. Given time they would have returned to the Complete WiFi discs on their own.

[johnld]

Hi

Thanks for your response 

Unfortunately other than 3 devices that I paired again, the others has not yet connected to the disks 

I will try again tomorrow and if they have not reconnected will re pair them

John

[VeteranISPUser]

Hi @johnld   You need to wait weeks rather than days. If the devices are happy connected to the SH2, are you sure that you actually need the Complete WiFi discs?

[johnld]

Hi again

Most will work ok but with a weaker signal

However I do have a couple of devices that do require a strong signal

One of them is located in my garage and relies of the signal from a halo disc to function effectively 

John

[licquorice]

Temporarily turn off the WiFi on the hub to force a change to disc

[johnld]

Hi

Thanks for that suggestion 

I will give it a try in the morning when I will have a bit more time

John

[Les-Gibson]

Check your Wireless mode (Wireless) My own SH2 defaulted to Mode 2 as a result of this update and the black discs require Mode 1

[johnld]

Hi 

Thanks for that 

Just checked and I am showing Mode 1 on my SH 2

John

[johnld]

Hi 

A  thanks to those who sent suggestions 

Overnight the devices that had lost the connections to my Halo 3 disks are now connected.

I must say it seems a bit crazy that when the SH2 is updated that this then creates a disk connection problem.

It then takes time for the disks to recover.

John