cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
1,635 Views
Message 1 of 6

What is a warm reset?

Go to solution

My BT Smarthub  underwent a warm reset. What is that?

How does it come about?

Wren

0 Ratings
Reply
5 REPLIES 5
1,610 Views
Message 2 of 6

Re: What is a warm reset?

Go to solution

A "warm reset" is simply powering the hub down then restarting it or put another way... switch it off and on.

Edit: This can be instigated by the owner or remotely by BT for instance when a software update is installed. 

 

1,558 Views
Message 3 of 6

Re: What is a warm reset?

Go to solution

I have not instigated a reset and there is no evidence of a software update. Where would I look to see if this was the case?

Wren

0 Ratings
Reply
1,552 Views
Message 4 of 6

Re: What is a warm reset?

Go to solution

As @gg30340  has said, its probably been done by BT.

0 Ratings
Reply
1,537 Views
Message 5 of 6

Re: What is a warm reset?

Go to solution

@Wren1 wrote:

I have not instigated a reset and there is no evidence of a software update. Where would I look to see if this was the case?

Wren


Advanced settings > Technical Log > Event log  look for CWMP events

0 Ratings
Reply
1,493 Views
Message 6 of 6

Re: What is a warm reset?

Go to solution

I cannot see anything relating to CWMP. But then I cannot say I understand what the event log is telling me.

I think I have a Smarthub-1 and it is running firmware version SG4B1000E077 tha was updated when I installed this hub on 9th March 2022.

Is this correct?

How do I get help with interpreting the event log?

Wren

0 Ratings
Reply