Who as acess to bt hub manager

[andrew69]

Hi can I ask who as access to my bt hub manager with my smart hub from bt, as I was having slow issues with wireless on my mobile could not get on the bt app, but could with my data off my provider for my mobile phone company, went on my hub manager and noticed a wireless mode on my hub clicked the question mark and it explained what each mode was for, my hub was on mode 2 instead of mode 1 and that is why I was having issues with wireless but even a bt engineer didnt know about that, which he should thats what they are paid for to check everything, I've  had nothing but issues with bt since we came to your company in may and it now getting a joke with the same issue or other issues since day 1 

[FIZZYLP]

Hello @andrew69  thank you for your post today 😀

You can access your Hub Manager and Learn more about it using this link here:

https://www.bt.com/help/broadband/learn-about-broadband/learn-about-the-bt-hub-manager

[Starman]

Sadly the page linked works but the sub page required just redirects to /help/ section.

[Keith_Beddoe]

@andrew69 

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators, anyone else representing BT, are not allowed to post here unless authorised by the forum administrators and their own line manager.