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mghart
Beginner

on ‎11-01-2022 14h43

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Message 1 of 2

Whole Home Wi-Fi

One of the discs on my BTWholeHome AC2533 appears to have died after a power cut last night. Blue/red light set permanently on. Done a reset of disc and router, no success. Removed it from network on the app and now I can't get it back.
Can I replace it with a AC2600 disc.
Thanks

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Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎11-01-2022 15h06

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Message 2 of 2

Re: Whole Home Wi-Fi

@mghart 

It would be best to give the WHW product helpdesk a call on 0808 100 6116 ( Mon to Fri 9am to 5.30pm and Sat 9am to 2pm) or drop them an email to: btconnectedhome@bt.com and they'll be happy to advise.

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