Wifi dropping constantly on SH2

[CC4]

Hi,

I was sent a replacement hub but the issue still persists and it is extremely annoying.

When I come back home some of our mobile phones stop being able to connect to Wifi, sometimes laptops and the only way to fix this is to force a restart of the SH2

I have been painfully waiting on SH3 but who knows if it will be available on 2023..

Any suggestions?

[imjolly]

 Are you mobiles iPhone or Android?

Are your phones set to auto connect to WiFi when you come in?

Have you tried changing your WiFi channels from auto/smart to a fixed channel and see if that helps

[CC4]

Hi @imjolly 

All devices are set to autoconnect. Using iOS on mobile phones and MacOS on laptops. 

Tried both Auto/Smart and Fixed channel, issues persisted...

[spile]

A number of users have been having wireless issues with the SH2. I have not found firmware updates resolve the issues. It would appear that is a fundamental hardware issue.

[imjolly]

@spile 

the wifi issues with the SH2 are mainly due to customer devices having problems connecting due to the hub not allowing the 2.4/5ghz networks to be split.  easily overcome by turning off 5ghz then connecting device to 2.4ghz and then re-enable the 5ghz

[CC4]

This has never happened to me before, used to live in Spain and none of my devices would exhibit this behaviour 

I guess I will have to ask for another SH2... or hope SH3 comes to a reality one day...

[imjolly]

If you have already had a replacement hub then very unlikely that another hub will be any different. It may be something in your home that is causing WiFi interference or a neighbour's hub on similar channesls

[CC4]

I had already tried to manually specify non-overlapping channels. Maybe I have "too many" devices that SH2 can handle 🙄

[spile]

I've used a number of isp supplied routers and non of them have exhibited the number of connectivity and performance issues of the sh2.  Imho it's a far bigger issue than the inability to split 2.4 and 5 GHz bands 

[CC4]

These issues happen across:

- Macbook pro M1

- Macbook pro Intel

- Iphone 14 Pro, Iphone XS

- Homepod mini

Which are literally 2m away from the Hub on my dining room.

3 devices on 2.4 GHz CH1

8 devices on 5 GHz CH48

Wireless Mode 1