- Mark as New
- Bookmark
- Subscribe
- Subscribe to this message's RSS Feed
- Highlight this Message
- Report Inappropriate Content
Wrong item sent by bt shop
Hi,
I ordered wifi extender disk from bt shop. Unfortunately the shop sent me a wrong item: another Smart Hub2 that I already have installed. I don't seem to find means of contacting the shop to report the problem and get the item replaced. Please help if you can. Thank you. Elka

- Mark as New
- Bookmark
- Subscribe
- Subscribe to this message's RSS Feed
- Highlight this Message
- Report Inappropriate Content
Re: Wrong item sent by bt shop
They can be contacted by email at enquire-btshop@bt.com or via live chat at shop.bt.com/help.
Its now called the EE Shop.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to this message's RSS Feed
- Highlight this Message
- Report Inappropriate Content
Re: Wrong item sent by bt shop
- Mark as New
- Bookmark
- Subscribe
- Subscribe to this message's RSS Feed
- Highlight this Message
- Report Inappropriate Content
Re: Wrong item sent by bt shop
- Mark as New
- Bookmark
- Subscribe
- Subscribe to this message's RSS Feed
- Highlight this Message
- Report Inappropriate Content
Re: Wrong item sent by bt shop
@Edunbar The BT Shop was rebranded and is now called the EE store, they are the same. When did you purchase the extender disc as the rebrand happened in mid-July?
Thanks
Neil
- Mark as New
- Bookmark
- Subscribe
- Subscribe to this message's RSS Feed
- Highlight this Message
- Report Inappropriate Content
Re: Wrong item sent by bt shop
Try the online returns process:
https://store.ee.co.uk/help/returns-and-refunds/how-do-i-arrange-a-return/
- Mark as New
- Bookmark
- Subscribe
- Subscribe to this message's RSS Feed
- Highlight this Message
- Report Inappropriate Content
Re: Wrong item sent by bt shop
- Mark as New
- Bookmark
- Subscribe
- Subscribe to this message's RSS Feed
- Highlight this Message
- Report Inappropriate Content
Re: Wrong item sent by bt shop
Hi, @Edunbar it sounds like your order was placed as part of your broadband plan rather than through the EE store/BT Shop. I'll send you a private message so you can get in touch with your details, we can look at your BT account and figure this out.
Thanks
Neil