cyberpower battery backup cable

[WSH]

Unfortunately, the guys on the EE forum seem unsure as well.

Is there a model number on that Cyberpower unit?

[Bapman86]

Yea I didn't realise there was a cable missing because I set it up when we didn't have full fibre installed, I assumed the 2nd battery was just another backup. 

You'd think when they installed full fibre they could have set it up for that. I think they gave us 2 batteries because full fibre was scheduled to be installed. But the instructions only showed for the way I installed it, and they didn't have the cable I needed for the smart hub. 

I contacted them this evening though, they're gonna send the 'battery backup plus' which will have a splitter cable that powers both. They did send me out a lead a few days ago, but it was for the battery backup plus, they couldn't seem to get the older battery backup cable. 

Thanks for your help, much appreciated 👍 

[WSH]

Yes, that's what I suspect the one in the link was for, which is why I couldn't be sure it was the one you needed.

Do you have a model number on the one you already have?  This question has come up a few times and I'd like to get to the bottom of it.  If I have a model number I can query it with CyberPower's own support people.

[Bapman86]

Yes I just looked & had a picture of the model number, it is 'DTB24U12V' 

Hopefully you'll get some answers, I would like to purchase the lead if possible so we have a backup for our backup 🤣

[WSH]

Thanks.  I'll see what I can find out but it will probably take the best part of next week.