voip phone stuck on synchronising handset

[cartronics]

Hi all,

My Voip  phone stuck on synchronising handset ,

I had to reset the smart hub 2 so I lost all my settings and had to re-pair the wifi extender to the hub and also the phone to the hub but it just keeps displaying "Synchronising handset data" and the keypad won't do anything,

I then restarted the hub again still the same

Unable to contact anyone directly , help pages almost useless!

Doe's anyone know of a quick fix?

[cartronics · Accepted solution]

Ok I found that if you hold the end call button down for a few seconds you can switch the phone off

then restart it  and it goes through the welcome screen and it all seems to work ok now.

[Yeti49]

Brilliant. Nothing about this in any manual of course. The whole system is very flaky and obviously not adequately tested.

[imjolly]

The end call key on the phone also shows the standard symbol for turn off

[schase56]

This problem cropped up after more than a year with the Alexa handset.

Great solution, worked like a charm--except I didn't even need to restart the phone, as it just went directly back to the normal idle screen.

Thanks!