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Gomackay
Beginner

‎22-03-2025 8h44 - edited ‎22-03-2025 8h45

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Message 1 of 3

Email by App on iPad outbox not sending. Cannot edit. No reason given.

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Reinstalled app. Still not sending but having re-written email 4 times (could not access or edit email in outbox on App) it went first time online….

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gg30340
Distinguished Sage
Distinguished Sage

on ‎22-03-2025 8h54

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Message 2 of 3

Re: Email by App on iPad outbox not sending. Cannot edit. No reason given.

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See link

https://community.bt.com/t5/BT-Email-app/Upgrade-to-our-latest-BT-Email-app/td-p/2428476

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gg30340
Distinguished Sage
Distinguished Sage

‎22-03-2025 8h55 - edited ‎22-03-2025 8h56

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Message 3 of 3

Re: Email by App on iPad outbox not sending. Cannot edit. No reason given.

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Are you presently a BT Broadband customer or are you paying for your email through a BT Premium email account?

If neither of the above your email account may have been downgraded to a BTMail Basic account which can not be used with an email client or an email app.

See link

https://www.bt.com/help/email/bt-email-products

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