Email not updating

[figment2709]

My email has not updated since 18th August. I've tried uninstalling, signing out. Nothing works. Any advice please?

[Debbie_G · Accepted solution]

Hi @figment2709.

Thanks for coming to the community.

Could you try logging in at BT Mail online to see if emails are updating there?

Another thing you could try is clearing the cache and data of your email app, if you're using a mobile device. This can help resolve any lingering sync issues.

Let me know how you get on.

Debbie

[figment2709]

Hi. I did log in via the web and that was not updating either. I tried clearing the cache and thankfully everything seems to be okay. Thank you for your advice.

[Peter_W]

I'm glad to hear things have been looking good since giving that a try @figment2709.

You take care, and if you face any further trouble please let us know!

Peter

[figment2709]

Thank you, I will. Take care too.