MyBT app

[magdesz]

Hi,

I cant login to my my bt app, or even through the website. I already reset my password, tried to login with incognito mode,from browser, delete and reinstall the app, from my own mobile network, etc... but still getting the same error message: "we couldnt sign you in SAF token processing failed..."

Im not able to see my bill, or anything from my account.

Tried to call, or chat, but couldnt contact.

What am I supposed to do?

[magdesz]

Hi,

I cant login to my my bt app, or even through the website. I already reset my password, tried to login with incognito mode, but still getting the same error message: "we couldnt sign you in SAF token processing failed..."

Tried to call, or chat, but couldnt contact.

What am I supposed to do?

[magdesz · Accepted solution]

Just a quick heads up, in case of anyone having the same problem, and reading this message: after long waiting time, I could speak to a human on chat. Apparently there was a glitch in my account login, so he deleted my bt id, and "recreated". So its all good and working!

[Ritu_D]

Hi @magdesz 

Welcome to the community. 

Thank you for coming back and explaining your solution, I am pleased it's all resolved now. 

Thanks

Ritu