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Message 1 of 12

3 months with no internet

Still waiting 3 months on …no internet at home!

just got sent a bill for £4313 to have fibre installed….it was supposedly £1500 3 months ago…INFLATION now almost 200%!!! 

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Message 2 of 12

Re: 3 months with no internet

@Catrionajs 

Are you a BT Residential customer or a BT Business Customer?

Who gave you that estimate for installation, as that sounds like a Fibre On Demand order, normally business only?

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Message 3 of 12

Re: 3 months with no internet

They cannot give me ANY date for installation, 1 week 1 year??? Who knows…BT certainly dont

excuse after excuse…

weekly telephone call update to basically tell me there is no update they are doing all they can. 

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Message 4 of 12

Re: 3 months with no internet

Is it a residential or business order?

Its Openreach that provide the connection.

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Message 5 of 12

Re: 3 months with no internet

it’s residential. Openreach are a nightmare. There doesn’t seem to be any type of service level agreement between Bt and openreach so it seems openreach can just take as long as they want with zero repercussions! 

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Message 6 of 12

Re: 3 months with no internet

Post the result of the checker linked below. If you don't have a phone line with BTGroup then use the address checker.

https://www.broadbandchecker.btwholesale.com/#/ADSL 

You still haven't answerd who gave you the estimate.

 

 

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Message 7 of 12

Re: 3 months with no internet

I am not sure what you mean.

No one has given me an estimate. I stated I have been without internet for 3 months - no end in sight. They cannot give me a date when it will be installed ie 1 week 1 month 1 year??? Who knows? Certainly not BT. They appear unable to get any date from openreach 

 

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Message 8 of 12

Re: 3 months with no internet

The screenshot of result is too large,  won’t let me post 

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Message 9 of 12

Re: 3 months with no internet

No one has given me an estimate

@Catrionajs 

From your first post "just got sent a bill for £4313 to have fibre installed….it was supposedly £1500 3 months ago…INFLATION now almost 200%!!! "

Who send you the bill, as you would not be expected to be billed by BT Retail until the service has been activated?

What you have probably received is an estimate, or a pro-forma invoice.

Openreach would have done survey, and that is what its likely to cost.

This sounds more like a Fibre On Demand estimate.

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Message 10 of 12

Re: 3 months with no internet

You are correct 

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