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mcaizdm2
Beginner
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Message 1 of 4

Broadband drops 5/6 times a day :(

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Hello Everyone,

I've been a BT customer for years and have been happy with reliable service and 50Mbps+ speeds, however in the last few months I keep getting connection drop outs around 5 / 6 times a day my BT Smart hub 2 will turn flashing amber/orange and then go back to blue after a few minutes.

 

I've had an open reach engineer out who replaced my master socket but this hasn't helped. He said everything else internally is fine. He also said he picked up no faults outside the property.

 

14:20:22 09 Aug. WAN Sensing Auto sensing Complete
14:20:22 09 Aug. WAN Sensing Auto sensing Running
14:20:22 09 Aug. WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER]
14:20:21 09 Aug. PPP: Stopped PPP daemon(0
14:20:21 09 Aug. PPP LCP Send Termination Request (User request)
14:20:21 09 Aug. PPP: IPCP down
14:20:21 09 Aug. PPP: LCP down
14:20:20 09 Aug. DSL Link Down: duration was 39369 seconds
14:10:12 09 Aug. SIP Registration - success

 

03:21:43 09 Aug. PPP LCP Send Termination Request (User request)
03:21:43 09 Aug. PPP: IPCP down
03:21:43 09 Aug. PPP: LCP down
03:21:43 09 Aug. DSL Link Down: duration was 5243 seconds

 

Product nameBT Smart Hub 2
Serial numberxx
Fireware versionv0.33.00.12274-BT (Mon Dec 27 16:35:30 2021)
Board versionR01
GUI version1.74 12_11_2020
DSL uptime0 days 20 Hours 6 Mins 22 Secs
Data rate20.0 Mbps / 80.0 Mbps
Maximum Data rate25.6 Mbps / 102.8 Mbps
Noise margin9.4/13.0
Line attenuation10.0/16.1
Signal attenuation9.9/19.9
VLAN id101
Upstream error controlOff
Downstream error controlOff
Data sent / received1.2 GB Uploaded / 2.1 GB Downloaded
Broadband usernamebthomehub@btbroadband.com
Public Wi-FiActive
2.4 GHz wireless network nameBT-ZZAG2H
2.4 GHz wireless channelSmart (Channel6)
5 GHz wireless network nameBT-ZZAG2H
5 GHz wireless channelSmart (Channel36)
Wireless SecurityWPA2 (Recommanded)
Wireless modeMode 1
FirewallOn
MAC addressxx
Software variant-
Boot loader 0.1.7-BT (Thu Nov 30 09:45:22 2017)

 

 

Any guidance on anything obvious to check would be really helpful

 

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imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Broadband drops 5/6 times a day :(

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connection seems better with 20 hrs connected



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mcaizdm2
Beginner
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Message 3 of 4

Re: Broadband drops 5/6 times a day :(

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Thanks for your reply.. some days might be less drops but generally it's around the 5/6 figure.. eg today..

 

Product nameBT Smart Hub 2
Serial number 
Fireware versionv0.33.00.12274-BT (Mon Dec 27 16:35:30 2021)
Board versionR01
GUI version1.74 12_11_2020
DSL uptime0 days 2 Hours 26 Mins 51 Secs
Data rate20.0 Mbps / 74.0 Mbps
Maximum Data rate25.9 Mbps / 102.4 Mbps
Noise margin9.6/14.4
Line attenuation10.0/16.1
Signal attenuation9.9/20.0
VLAN id101
Upstream error controlOff
Downstream error controlOff
Data sent / received233.7 MB Uploaded / 2.1 GB Downloaded
Broadband usernamebthomehub@btbroadband.com
Public Wi-FiActive
2.4 GHz wireless network nameBT-ZZAG2H
2.4 GHz wireless channelSmart (Channel6)
5 GHz wireless network nameBT-ZZAG2H
5 GHz wireless channelSmart (Channel36)
Wireless SecurityWPA2 (Recommanded)
Wireless modeMode 1
FirewallOn
MAC address 
Software variant-
Boot loader 0.1.7-BT (Thu Nov 30 09:45:22 2017)

 

11:27:53 11 Aug. WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER]
11:27:52 11 Aug. PPP: Stopped PPP daemon(0
11:27:52 11 Aug. PPP LCP Send Termination Request (User request)
11:27:52 11 Aug. PPP: IPCP down
11:27:52 11 Aug. PPP: LCP down
11:27:52 11 Aug. DSL Link Down: duration was 34738 seconds
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mcaizdm2
Beginner
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Message 4 of 4

Re: Broadband drops 5/6 times a day :(

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all resolved now.. BT engineer came out and found a fault outside the property in a manhole outside. Some faulty connection. Not sure why engineer who came out a week before him didn't find this problem..

anyway, zero drops since Friday.. so I'm happy again. Good luck

 

p.s. wiring in that manhole looked pretty dated, I'm sure it won't be long before it goes again but Openreach won't pro-actively touch it now as the priority is full fibre. So hopefully that won't be too far away in my area. Cv31.