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Gadge
Beginner

on ‎10-09-2023 21h54

609 Views
Message 1 of 3

~900Mb line always 20-30Mb in evening? Engineer on way, but not in the evening lol

As per title, we suddenly last few days have a huge issue of 20-30Mb bband when we're paying for much, much more. It's killed our streaming.

Engineer coming Saturday, but I can't even show them the problem?? I searched old posts and it's advising wholesale test which obvs has gone. I can't even log into bt through "fix a problem" .. as soon as I get to the test it says "couldn't find your account!" and I'm logged in, looking at my account!?

 

Any help appreciated (beyond wild guesses lol)

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pippincp
Distinguished Sage

on ‎10-09-2023 22h44

586 Views
Message 2 of 3

Re: ~900Mb line always 20-30Mb in evening? Engineer on way, but not in the evening lol

The BTWholesale speed test cannot be used for FTTP lines. Use Fast.com instead.

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rbz5416
Guru

on ‎11-09-2023 8h00

546 Views
Message 3 of 3

Re: ~900Mb line always 20-30Mb in evening? Engineer on way, but not in the evening lol

If you create at account at Think Broadband, their speed test logs all results in your profile.

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