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Message 1 of 2

ACCOUNT NOT RECOGNISED

I'm trying to report a broadband fault to BT but it keeps telling me "Sorry we couldn't find your account", even when I try to view my bills and test my broadband to find its current speed, this has being going on since last week as the broadband is not working and I'm unable to work and I'm risking for my job place for this issue.

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Message 2 of 2

Re: ACCOUNT NOT RECOGNISED

Hi @Julio1,

Thank you for posting and welcome to the Community. I'm sorry you have a fault with your service and that you haven't been able to log into your My BT. If you send me your details, I'll be able to take a look at this for you.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

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