A few weeks ago I upgraded from ADSL broadband to Fibre 1 package which included digital voice phone. This package promised me Download speed of 7-13 mbps and 1mbps upload., with a guarantee of 5mbps. (And it was £10 cheaper than my DSL package.) Set up went fine except I could make calls but not receive them on the new digital system. They have tried giving me a new digital voice phone, but still cant receive calls. That is all supposedly being dealt with!!! I won`t hold my breath.
My download speed was fine and panned out at between 9-10 mbps. Then suddenly after 2 weeks the down load speed suddenly dropped overnight to 1.999mbps and its stuck there now it seems, despite several restarts on the hub. BT/ EE Helpline 150 inform me that all they can offer is 2 mbps and that its not their problem, so they have booked me an open reach engineer to try and sort out this problem. How I wish I`d never upgraded, although it is eventually inevitable I understand. I`m a pensioner and live alone and this is causing me great stress to deal with it all. I`m told I can`t go back to my ADSL connection without losing my landline, so then I`d have to rely on my mobile phone all the time. Its all so complicated and time consuming. Can anyone tell me why and how the Broadband speed can be great for 2 weeks and then suddenly drop so drastically for no reason. I despair.
