Hello, I'm hoping someone can suggest what might be wrong with my broadband connection. I have my 4th engineer appointment on Monday 16 Jan with Openreach and I'm looking for some advice so I don't get fobbed off again.
I started experiencing issues with my Internet connection on 16 Dec. The hub alternates between flashing purple or flashing orange all the time. (This past week it is constantly flashing orange).
Initially i was advised there was a problem inside my home and an engineer came out from BT. On the day he came the Internet had been restored. He was in my home less than 2 mins. He said it all looked fine and changed the wall socket 'just in case'.
When my broadband went down a few days later on Boxing Day, BT sent out an Openreach engineer. Again, the Internet reconnected overnight on the day of the appointment. The engineer ran some tests from within the home to check the connection/line speed. He said BT had downloaded some updates and that the problem seemed to have resolved.
My Internet remained connected for 2 days before I experienced a total loss of service again with the hub flashing orange constantly again.
BT booked me another engineer appointment for 11 Jan this week but no one showed up. I've now got another appointment for Monday.
Since boxing day, I've had only six days where my Internet has been connected.
As far as I'm aware, none of the engineers have checked the physical wiring. I think the problem may be linked to the green box or wiring but I have no idea. I was wondering if anyone with some experience in this area had any ideas so I can check whether they're troubleshooting the right things and not just fobbing me off. I don't want to be let down again with no resolution as I work from home.
If anyone can shed any light I'd be grateful.
Thank you
