cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
1,283 Views
Message 11 of 18

Re: BT Broadband speeds reducing over time

Go to solution

no that's a filter used on the hub logs  you are in the advanced/technical logs and looking for advanced /technical information

you certainly have a connection problem with that number of connection drops.  Have you tried connecting to the test socket with a filter to see if that stabilises your conenction



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
1,277 Views
Message 12 of 18

Re: BT Broadband speeds reducing over time

Go to solution

Is this it?Is this it?

0 Ratings
Reply
1,268 Views
Message 13 of 18

Re: BT Broadband speeds reducing over time

Go to solution

yes that's the stats.

is it possible to try test socket which is behind master socket faceplate?

if that does not stabilise your connection then you need to phone CS 150 and get engineer visit as your connection will not improve until you get a stable connection



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
1,262 Views
Message 14 of 18

Re: BT Broadband speeds reducing over time

Go to solution

Thanks for you help, I'll try using the test socket for a few days and see what happens.

0 Ratings
Reply
1,173 Views
Message 15 of 18

Re: BT Broadband speeds reducing over time

Go to solution

Finally solved - turned out to be the faceplate / filter.

Using the test socket and plug in filter I had reliable broadband for over a month. (44Mb / 9.9Mb).
Refit the original faceplate / filter - no broadband at all.
Disconnect the extension wiring, no effect.
Back to test socket and plug in filter, all working again.
Bought replacement MK5C master socket from Amazon, plugged in faceplate / filter (with extension wiring disconnected) , again I had reliable broadband for over a month.
Reconnected the extension wiring, still have reliable broadband.

1,163 Views
Message 16 of 18

Re: BT Broadband speeds reducing over time

Go to solution

Hi @Richard909,

Thank you for posting back to update the thread.

Thanks,

Paddy

0 Ratings
Reply
846 Views
Message 17 of 18

Re: BT Broadband speeds reducing over time

Go to solution

Started have speed and disconnect problems again in December 2022, new filter fitted again and problem solved once more.

Wondering if I'm just unlucky with the filters I'm getting.

0 Ratings
Reply
835 Views
Message 18 of 18

Re: BT Broadband speeds reducing over time

Go to solution

Those faceplates are notorious for causing issues, it only take a slight touch to cause it to become unseated. IMHO you would be better off with a NTE A back box and MK3 faceplate as this is screwed on.

0 Ratings
Reply