It’s not clear ( to me ) what exactly the problem is , if your speed isn’t meeting the minimum you were guaranteed and BT accept this and after Openreach involvement, are unable to achieve the speed , you are offered a penalty free release from your minimum term ( the exact way the speed guarantee process is designed to be applied ) what’s wrong with that ? …..even if there was some historical record of your daily , weekly , monthly average speed ( something no other ISP provides on OR network , but they all provide a minimum speed guarantee ) how would that help you ?
If you had ( for arguments sake ) being getting speed lower than the guaranteed speed for 6 months before you reported it , and you could point to that via some record of your sync speeds , in what way would you benefit ? , it’s not like you would get some pro rata refund for those months , and if this reduced speed ( compared to the MSG ) went unnoticed for 6 months it’s hardly a potent argument for compensation, once you highlight the problem, it’s then OR are tasked to resolve any network issues causing the reduction, if there is no network fault as such, and it’s simply that the minimum speed was always , or became unachievable , then you can leave, ….if you do leave and use a different ISP but on the same Openreach network, the minimum speed they offer you will be aligned to the actual speed you receive ( the new reality ) , so ultimately you get the same speed as you do now with BT , and the new ISP MSG will be lower than the one you had with BT , so no prospect of using the same ‘escape’ clause .
