BT FTTP 900 download speed really low (6mbps) upload is fine (110mbps)

[majika]

Hi,

Need help..

I am having a really weird issue with my connection..

My FTTP 900/110 package is producing speeds like 6mbps download and 110mbps upload 
it just so happened the problem occurred during out of hours. 
I do use my own kit but I have put back in the hub which was supplied when I took out the FTTP package back in December and the problem is still there sub 10mbps download and upload is fine..

I have done the reset steps and troubleshooting call/line reset however the problem still persists. 
There is nothing I can do my end that I haven't already done so I guess its your end that is the problem. 
Need help Thanks

[majika]

Test result:-
=========
DOWNLOAD Mbps
1.73
UPLOAD Mbps
111.19

Router Stats
Firmware updated:Thu Aug 31 21:25:13 2023
Board version:R01
GUI version:1.79 12_06_2022
DSL uptime:-
Data rate:1000 Mbps / 1000 Mbps

The Only thing I see is F/W update dated today? Sync speeds look fine..

Spoiler

21:46:47, 31 Aug.
admin login success from 192.168.1.240
21:46:44, 31 Aug.
CWMP: HDM socket closed successfully.
21:46:44, 31 Aug.
CWMP: HTTP authentication success from pbthdm.x.x.x
21:46:43, 31 Aug.
CWMP: HDM socket opened successfully.
21:46:43, 31 Aug.
CWMP: Set Parameter by TR069 Success.
21:46:43, 31 Aug.
CWMP: HDM socket closed successfully.
21:46:43, 31 Aug.
CWMP: HTTP authentication success from pbthdm.x.x.x
21:46:43, 31 Aug.
CWMP: HDM socket opened successfully.
21:46:43, 31 Aug.
CWMP: session completed successfully
21:46:43, 31 Aug.
CWMP: HDM socket closed successfully.
21:46:43, 31 Aug.
CWMP: HTTP authentication success from pbthdm.x.x.x
21:46:42, 31 Aug.
CWMP: HDM socket opened successfully.
21:46:42, 31 Aug.
CWMP: HDM socket opened successfully.
21:46:39, 31 Aug.
CWMP: Server URL: https://pbthdm.x.x.x; Connecting as user: ACS username
21:46:39, 31 Aug.
CWMP: Session start now, server: https://pbthdm.x.x.x, Event code: 6 CONNECTION REQUEST
21:46:39, 31 Aug.
CWMP: Initializing transaction for event code 6 CONNECTION REQUEST
21:46:36, 31 Aug.
CWMP: HDM socket closed successfully.
21:46:36, 31 Aug.
CWMP: HTTP authentication success from pbthdm.x.x.x
21:46:36, 31 Aug.
CWMP: HDM socket opened successfully.
21:46:36, 31 Aug.
CWMP: Set Parameter by TR069 Success.
21:46:36, 31 Aug.
CWMP: HDM socket closed successfully.
21:46:36, 31 Aug.
CWMP: HTTP authentication success from pbthdm.x.x.x
21:46:35, 31 Aug.
CWMP: HDM socket opened successfully.
21:46:35, 31 Aug.
CWMP: session completed successfully

[Monir]

Run a test from the mybt app. It will tell you the speed going into the hub. 

[imjolly]

Are you connected direct to ONT with ethernet cable to your pc. Are you using powerline adapters and if so try without them. Run btspeedtester. Or try fast.com and see speed

[majika]

Hi, I have Ethernet cable connected from the ONT [CAT 6A]- > back of [AX89X] router. Tested it with SH2 and now back with AX89X.

iperf3 tester script:

Spoiler

iPerf3 Tester v1.0.01
======================
Connecting to host ping.********.net, port 5200
[ 4] local 192.168.***.*** port 59140 connected to 62.XXX.XX.XX port 5200
[ ID] Interval Transfer Bandwidth Total Datagrams
[ 4] 0.00-0.50 sec 42.4 MBytes 712 Mbits/sec 5432 (omitted)
[ 4] 0.50-1.00 sec 53.6 MBytes 899 Mbits/sec 6860 (omitted)
[ 4] 1.00-1.50 sec 54.6 MBytes 916 Mbits/sec 6990 (omitted)
[ 4] 1.50-2.00 sec 55.5 MBytes 932 Mbits/sec 7108 (omitted)
[ 4] 0.00-0.50 sec 56.1 MBytes 941 Mbits/sec 7180
[ 4] 0.50-1.00 sec 56.3 MBytes 944 Mbits/sec 7205
[ 4] 1.00-1.50 sec 55.9 MBytes 938 Mbits/sec 7160
[ 4] 1.50-2.00 sec 55.5 MBytes 931 Mbits/sec 7101
[ 4] 2.00-2.50 sec 54.9 MBytes 922 Mbits/sec 7033
[ 4] 2.50-3.00 sec 55.6 MBytes 933 Mbits/sec 7116
[ 4] 3.00-3.50 sec 55.0 MBytes 922 Mbits/sec 7037
[ 4] 3.50-4.00 sec 53.5 MBytes 897 Mbits/sec 6846
[ 4] 4.00-4.50 sec 55.7 MBytes 935 Mbits/sec 7131
[ 4] 4.50-5.00 sec 52.1 MBytes 873 Mbits/sec 6663
[ 4] 5.00-5.50 sec 54.4 MBytes 912 Mbits/sec 6961
[ 4] 5.50-6.00 sec 55.7 MBytes 934 Mbits/sec 7124
[ 4] 6.00-6.50 sec 51.7 MBytes 867 Mbits/sec 6615
[ 4] 6.50-7.00 sec 56.4 MBytes 947 Mbits/sec 7224
[ 4] 7.00-7.50 sec 55.2 MBytes 926 Mbits/sec 7062
[ 4] 7.50-8.00 sec 53.3 MBytes 894 Mbits/sec 6825
[ 4] 8.00-8.50 sec 53.3 MBytes 894 Mbits/sec 6817
[ 4] 8.50-9.00 sec 55.1 MBytes 925 Mbits/sec 7054
[ 4] 9.00-9.50 sec 55.1 MBytes 925 Mbits/sec 7054
[ 4] 9.50-10.00 sec 54.5 MBytes 914 Mbits/sec 6970
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-10.00 sec 1.07 GBytes 919 Mbits/sec 0.631 ms 149521/140153 (1.1e+02%)
[ 4] Sent 140153 datagrams

iperf Done.

Result.
=======
WoW. Peek speed: 947 Mbit/sec
Your Bandwidth is: 919 Mbits/sec
Switch: UDP | -i.5 | -O 2

It looks like the speed issue has resolved itself.. However I will keep this post open for a little while longer.

---

Regards previous post SH2 connection stated 1000/1000..

[majika]

Hi,
At the time I was trying to resolve this speed issue using BT apps I was greeted with "Sorry cannot find your Account " please call 0800 800 150 when I was doing test via myBT  and the only way I could see line state was via the SH2 GUI locally which showed 1000/1000..

I was unable to even log this as a fault as it was out of hours, at the time.. 

speedtest.btwholesale.com was showing random speeds way below normal single threat tests such as 260mbps Down / 112mbps Up

speedtest.net was showing sub 10mbps down and 110up

My AX89X router has inbuilt speedtest based on ookla service which again was showing similar speeds sub 10mbps range on downside

my own iperf3 tests complete during this time were also showing very erratic speed results well outside normal deviation speedtests Inormally run confirming that there was issue with *something* outside of my control

Now, as I have reinstated my original setup (AX89X is back in) I dont want to unplug and swap to SH2 for sync rate stats as my line is currently looking "ok" atm, and ofc. cannot use myBT app if no SH2 installed.. Greeted with "Restart your Hub" message in a Yellow box 

[pippincp]

The  only sync speed you will get from the hub is that between the ONT and hub. The line sync speeds are held by the ONT which is not accessable.