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Message 1 of 5

BT Service Status

Our BB dropped over the weekend - a fault in the area. 

I searched for service status on my phone and all I could find was: 

https://www.bt.com/help/check-service-status

This requires a landline number. Since not everyone will have a landline number perhaps it should be updated?

BarkingMadBarking_2-1712049791247.png

 

Can someone pass to the relevant feature update team?

 

 

 

 

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Anonymous
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Message 2 of 5

Re: BT Service Status

@BarkingMadBarking 

Good suggestion, although I think they intend you to fault report using the MyBT app or the following page, neither of which require a landline number, just for you to login: 

https://www.bt.com/help/report-and-track-your-bt-problem 

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Message 3 of 5

Re: BT Service Status

@Anonymous 

Perhaps. The trouble these days is there are many ways - web, app - to access your data on a companies account - and they don't all show the same picture/provide the same info. For example, a can setup a future payment using my banks app, but I cannot see future payments in the app - I need to use the browser.

Having done some diagnostics with the HH2, looking at the logs, swapping for another modem/router I'd determined it wasn't a physical problem with the line and therefore may have been a problem in the locality.  I just wanted to know if there was a general fault. 

My neighbour also asked if there were problems because her router was glowing red. And then she informed me that the street WhatsApp was awash with similar comments. 

 

 

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Anonymous
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Message 4 of 5

Re: BT Service Status

I don’t disagree, although I also understand the frustration some customers get when pushed down a single digital path if they have an issue.

Having multiple but inconsistent avenues is equally frustrating and if there is one thing BT do really well, it’s being inconsistent! 🤣

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Message 5 of 5

Re: BT Service Status

@BarkingMadBarking 

Luckily Zen are more enlightened & will accept an area code.

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