BT offer to increase speeds

[Dippu]

I received an email last Friday offering an upgrade for FREE for being loyal customer from 150mbs to 500mbs at the same price as 150mbs and no change to my contract terms. I took the offer and today it has been activated.

Quite happy really, didn't need the extra speed but if BT is giving away freebies for being a loyal customer then why not!

[WSH]

The real test will be when you come to renew the contract.

[Dippu]

Email says it will go up by standard annual price changes ( which is usually a %) and that would have happened anyway if I kept the old speed.

The email I received said explicitly the offer was by invitation only.

[WSH]

Well, I wish you luck but I've been once bitten, twice as shy.

Does it clarify which "standard" price they are talking about.  For your old speed or the new speed?

Sorry, had enough experience of BT to be very cynical these days.   I wish you all the best.  Good luck.

[pddco]

Personally I’d much prefer, and benefit far more, from a loyalty discount on my existing 150Mbps service. But that’s not going to happen is it? Or perhaps it will, come renewal time.. Hang on, do I see some pigs gathering waiting for take off….? 

[Dippu]

We will see🤞

[iniltous]

The price is set for the contract length, albeit with the £4 annual increase in March , if at the end of the minimum term the offer price is increased to whatever the prevailing price for the 500Mb speed is and you don’t consider that worth it for the increased speed you don’t really need you can downgrade to the 150Mb speed you had previously, or even change suppliers …..I can’t really see why the cynicism, it’s as close to a ‘you can’t lose’ bet as it’s possible to make ,

[WSH]

You mean like it was possible to divest yourself of Halo if you didn't want it?

[pddco]

Agree that at this point it’s a win. But I’d imagine there’ll be quite a few people come contract renewal thinking going back to 150Mbps may be a step too far ( even though it’s likely they’d not seen any benefit of the higher speed)  and so hand over the possible increase £££s 

[Dippu]

In my email there is no reference to paying 500mbs  at a later date or on recontract.

The email says “As a thanks for being with us, you'll get a speed boost from 150Mb to 500Mb – for free” and “Plus, there’s no change to your contract either. Just a little speed boost to make sure you’re getting a brilliant experience.”

I read the email a number of times before taking the offer up because I didn’t believe it!!!