<p>From 31 October 2024, BT Cloud has <a href="https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download-files--folders-and-devices-from-bt-cloud-">closed</a> and all data will soon be deleted.</p>
maybe it is just you that have lost internet connection. what checks have you done? what colour is light on hub?
do you have FTTC or FTTP?
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Thanks for posting. If you can give us more details on what the issue is we'll be happy to help. Can you please answer @imjolly questions to get us started.