I have been in dispute with BT since July 2023, because of intermittent drops in connectivity, which weren't officially diagnosed as a "Stale PPP Session Fault", until November 2023. By that stage, BT had placed my complaint in "Deadlock", effectively leaving me with no voice, whilst denying culpability, for a known service issue. BT have continued to assert that as the incoming signal to the ONT is effectively infallible, my own problem must be internal and I was not allowed to terminate my contract, unless I paid an extortionate exit fee. Over the intervening period, it became obvious to me, that BT's own remote monitoring mechanisms, were unable to detect a momentary drop in the incoming light signal to the ONT, even if it kicked out the Hub. Therefore and from my personal perspective, it would appear that modifications must now have been made, as the "PPP" fault is finally being formally recorded. However, I suspect that BT are no nearer to resolving this specific issue and in the meantime, continue to confuse all those customers effected, by falsely promising to follow up their fault report, after 24 hours. Intriguingly, this continued incompetence, may now have left the door open, for customers to claim compensation. Food for thought.
