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Message 11 of 18

Re: Banded Profile?

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If you are on Fibre 1 ( 55Mb down/ 10Mb up ) as that’s what your router stats shows your syncing at , there is nothing to improve, but if you are on Fibre 2 , it’s unlikely you will get near 80/20 , there may be some slight improvement to 60Mb / 11Mb ish , if it stays where it is now , I would enquire if the correct profile is in place 

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Message 12 of 18

Re: Banded Profile?

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As stated at the beginning of this thread I am on Fibre 2.

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Message 13 of 18

Re: Banded Profile?

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can you check MYBT to make sure it shows you have fibre 2.  like @iniltous it looks like you are on max connection for fibre 1 and there will be minimal improvement with fibre 2



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Message 14 of 18

Re: Banded Profile?

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Anyuser_0-1702373005535.png

 

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Message 15 of 18

Re: Banded Profile?

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Just curious how does these profiles work and why are people getting banded

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Message 16 of 18

Re: Banded Profile?

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if you have FTTC then there are 2 packages 

fibre 1 giving speeds up to 55/10mb

Fibre 2 giving speeds up to 80/20mb

this explain about banded profile which is normally result of an unstable connection

https://community.plus.net/t5/Library/FTTC-DLM-What-it-is-How-it-works/ba-p/1322799



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Message 17 of 18

Re: Banded Profile?

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Hi @Anyuser,

Thank you for updating the thread. I'm sorry the speed hasn't recovered any further. It does look like your line is stuck on the 55/10 profile. I'm getting this investigated and I should have an update for you in the next 21-48 hours.

Thanks,

Paddy

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Message 18 of 18

Re: Banded Profile?

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Thank you Paddy

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