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Message 1 of 18

Banded Profile?

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Am I on a banded profile? I have Fibre 2 but have been stuck on 49 Mbit/s for a few months now following a disconnection.  No further disconnections apart from the regular 14 day reboot. Stats are 

Product name:

BT Hub 6A

Serial number:

+084319+NQ70376557

Firmware version:

SG4B1000E081

Firmware updated:

20-Feb-2023

Board version:

1.0

Gui version:

1.126.0

DSL uptime:

2 Days, 13 Hours 9 Minutes 44 Seconds

Data rate:

10.00 Mbps / 49.00 Mbps

Maximum data rate:

11622 / 59102

Noise margin:

7 dB / 8.1 dB

Line attenuation:

51.3 dB

Signal attenuation:

41.4 dB / 51.4 dB

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Message 2 of 18

Re: Banded Profile?

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looks like a banded profile  even your up speed seems stuck on 10mb if on fibre 2.  i have asked mods to see if they can help  they will post here



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Message 3 of 18

Re: Banded Profile?

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Thank you

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Message 4 of 18

Re: Banded Profile?

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@Anyuser welcome to the community and thanks for posting, I'll send you a private message and we'll be happy to take a look.

Thanks

Neil

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Message 5 of 18

Re: Banded Profile?

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Thank you Neil

have replied

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Message 6 of 18

Re: Banded Profile?

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Hi @Anyuser,

Thank you for sending in your details and for speaking to me today. I've placed a request to have the banding removed. This should happen within the next 24- 48 Hours. I'll follow up with you on Thursday to see how the connection performs.

If you need anything, please feel free to drop me a Private Message.

Thanks,

Paddy

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Message 7 of 18

Re: Banded Profile?

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Hi @Anyuser,

I've run a few checks on your connection, and the speeds have started to increase. How are things at your end, have you noticed any improvement?

Thanks,

Paddy

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Message 8 of 18

Re: Banded Profile?

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Yes thank you for your help

now connected at 55Mbit/s with a max speed of 60Mbit/s and s/n of 7.3dB

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Message 9 of 18

Re: Banded Profile?

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Hi @Anyuser,

Thank you for posting back. If the connection remains stable you'll likely see it increase a bit more over the next few days. I'll follow up with you again on Monday to see how the connection is performing.

Thanks,

Paddy

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Message 10 of 18

Re: Banded Profile?

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Had a resync today and now seeing:

Data rate:

10.00 Mbps / 55.00 Mbps

Maximum data rate:

12596 / 62591

Noise margin:

7.6 dB / 8.1 dB

So is this a new profile band or should I see any more improvement?

Thanks

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