Broadband Availability Checker

[pippincp]

Has he not PM'd you? Check the envolope top right.

[pcockeri]

Hi Pippincp, Yes he did, found out after I’d posted! I’ve sent him the details now, many thanks.

[pippincp]

Depending how busy they are it may take a few days to get back to you. Just be patient.

[pcockeri]

Thanks Pippincp,

interestingly in my recent conversations with the “front line” support I was advised I was guaranteed a call back against my complaint from management  today between 11 and 13:00. No call was forthcoming.

[pcockeri]

Hi Pippincp,
Don’t think I’ve had any response via this forum. Getting some movement via BT in Dundee but it’s painfully slow.

[DanielS]

Hi @pcockeri,

I am so sorry that your message wasn't picked up. It didn't come through to us as they normally should.

I've been able to find where it went and get it into the place we take our cases from. One of my team will pick this up for you tomorrow and contact Dundee to find out what's happening if needed.

Again, I'm sorry that this was missed. We'll do our best to guide you.

Thank you

DanielS