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pippincp
Distinguished Sage

on ‎22-08-2023 12h25

532 Views
Message 11 of 16

Re: Broadband Availability Checker

Has he not PM'd you? Check the envolope top right.

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pcockeri
Aspiring Contributor

on ‎22-08-2023 13h37

515 Views
Message 12 of 16

Re: Broadband Availability Checker

Hi Pippincp, Yes he did, found out after I’d posted! I’ve sent him the details now, many thanks.
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pippincp
Distinguished Sage

on ‎22-08-2023 14h46

498 Views
Message 13 of 16

Re: Broadband Availability Checker

Depending how busy they are it may take a few days to get back to you. Just be patient.

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pcockeri
Aspiring Contributor

on ‎25-08-2023 15h07

465 Views
Message 14 of 16

Re: Broadband Availability Checker

Thanks Pippincp,

interestingly in my recent conversations with the “front line” support I was advised I was guaranteed a call back against my complaint from management  today between 11 and 13:00. No call was forthcoming.

 

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pcockeri
Aspiring Contributor

on ‎11-09-2023 17h47

351 Views
Message 15 of 16

Re: Broadband Availability Checker

Hi Pippincp,
Don’t think I’ve had any response via this forum. Getting some movement via BT in Dundee but it’s painfully slow.
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DanielS
Moderator
Moderator

on ‎11-09-2023 20h21

332 Views
Message 16 of 16

Re: Broadband Availability Checker

Hi @pcockeri,

I am so sorry that your message wasn't picked up. It didn't come through to us as they normally should.

I've been able to find where it went and get it into the place we take our cases from. One of my team will pick this up for you tomorrow and contact Dundee to find out what's happening if needed.

Again, I'm sorry that this was missed. We'll do our best to guide you.

Thank you

DanielS

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