Broadband dropping, light blue

[yodafarm]

Hi all, for the last few days our broadband has been a nightmare, working for a while then dropping; and xxx also devices unable to connect to router.

I’ve done the usual diagnostics and rebooted the router countless times. No other things have changed…no new devices, connections etc….and has been fine for years.

the hub reboots and goes blue but there is no broadband connection and logging into the hub says connected.

any ideas?

[imjolly]

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

You need to stop resetting the hub to try and improve connection as it will actually cause you more problems as DLM will see lineas unstable

Someone may then be able to offer help/assistance/suggestions to your problem

[DavidM]

Hi @yodafarm and welcome back.

Great to see you again. In addition to the details @imjolly has asked for can you just confirm if this is a wireless issue? Are you able to connect using cable?

Cheers

David

[yodafarm]

Hi,

it’s wireless as we don’t have any Ethernet connections

This is a list of your BT Smart Hub settings and current statistics.

Product name:

BT Hub 6A

Serial number:

+084319+NQ63738431

Firmware version:

SG4B1000E020

Firmware updated:

17-Dec-2020

Board version:

1.0

Gui version:

1.115.0

DSL uptime:

0 Days, 0 Hours 13 Minutes 57 Seconds

Data rate:

20.00 Mbps / 80.00 Mbps

Maximum data rate:

24126 / 114372

Noise margin:

15.4 dB / 15.4 dB

Line attenuation:

19.9 dB

Signal attenuation:

13.9 dB / 19.9 dB

VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

557 kB Uploaded / 566 kB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

BTHub6-RQZH

2.4 GHz wireless channel:

Smart (Channel 6)

5 GHz wireless network name:

BTHub6-RQZH

5 GHz wireless channel:

Smart (Channel 44)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 2

Firewall:

On

MAC address:

88:A6:C6:31:A0:C7

Software variant:

-

Boot loader:

7.33.1

[imjolly]

the good news is the drops in connection are not yet affecting your connection speed.

what about quiet line test?

have you turned of smart setup in hub manager as this can cause problems

if also having wifi problems then try selecting channels manually instead  of smart like now.  use a wifi analyser on your mobile and this will show local networks and channels in use then select a free or less congested channel